At Safe Sparky (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Policy or wish to exercise your rights, please contact us:
📧 admin@safesparky.co.uk
📞 0161 399 5382

1. Information We Collect

We may collect and process the following types of information when you interact with us:

• Contact details: name, email address, phone number, home address.

• Service information: details about electrical work requested or completed.

• Payment details: processed securely through trusted providers (we do not store full payment card information).

• Website usage: IP address, browser type, pages visited, and interaction data via cookies or analytics tools.

• Communication: information you provide in phone calls, emails, or web forms.

2. How We Use Your Information

We use your personal information to:

• Provide electrical services and manage your bookings.

• Respond to enquiries and customer support requests.

• Send important updates (such as appointment reminders, safety information, or changes to services).

• Process payments securely.

• Improve our services and website.

• Send marketing updates (only with your consent, which you can withdraw at any time).

• Meet legal, regulatory, and safety obligations.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract – to provide the services you request.

• Consent – for marketing communications (you can withdraw anytime).

• Legal obligation – to comply with tax, accounting, and regulatory requirements.

• Legitimate interests – to improve our services, keep records, and ensure site security.

4. How We Share Your Information

We only share your information where necessary and lawful:

• Service providers – such as IT support, payment processors, or cloud storage providers.

• Legal authorities – if required to comply with the law.

• Business transfers – in the rare event of a sale or restructuring of Safe Sparky.

We will never sell or rent your personal information to third parties.

5. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website, analyse site traffic, and support marketing campaigns. You can adjust your cookie settings via your browser at any time.

6. How Long We Keep Your Data

We retain personal data only as long as necessary:

• For service records – generally up to 6 years (to meet legal obligations).

• For marketing – until you opt out.

• For website analytics – shorter periods, depending on the tool used.

When no longer needed, your data will be securely deleted.

7. Your Rights

Under UK GDPR, you have rights over your personal data, including the right to:

• Access – request a copy of the personal data we hold about you.

• Rectification – ask us to correct inaccurate or incomplete information.

• Erasure – request deletion of your data where lawful.

• Restriction – limit how we use your data.

• Data portability – request your data in a usable format.

• Object – opt out of direct marketing or certain processing.

To exercise any of these rights, contact us at admin@safesparky.co.uk. We aim to respond within one month.

8. Data Security

We take appropriate technical and organisational measures to safeguard your data from loss, misuse, or unauthorised access. However, no system is completely secure, so we cannot guarantee absolute protection.

9. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect data from them.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in the law or our practices. Any updates will be posted here with a new effective date. Please check back periodically.